Privacy Policy

Fourlines Agency (“Fourlines”, “we”, “our”) operates fourlinesagency.com and related services. We are headquartered in Lahore, Pakistan with offices in the United Kingdom, United States, and Australia. Our data controller contact is info@fourlinesagency.com.

We collect information you provide directly:

• Contact & account data — name, email address, company name, when you fill in the contact form, create an account, or open a support ticket.
• Billing data — payment method details processed securely by Stripe. We do not store full card numbers.
• Project data — briefs, files, messages, and feedback you share during project delivery.

We also collect data automatically:

• Usage data — pages visited, time on site, browser type, IP address, referral source.
• Cookies — session cookies for authentication, analytics cookies (Google Analytics) to measure traffic, and preference cookies.

• To deliver and manage the services you have purchased or enquired about.
• To communicate about your projects, invoices, and support tickets.
• To process payments via Stripe and send billing notifications.
• To improve our website and services through analytics.
• To send marketing communications — only with your consent. You may unsubscribe at any time.
• To comply with legal obligations.

We use the following third-party services that may process your data:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Supabase — database and authentication infrastructure. Data is hosted on secure cloud servers.
• Google Analytics — website usage analytics. Data may be transferred to Google servers in the US.
• Titan Email / Resend — transactional email delivery.

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your data, subject to legal retention obligations.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• CCPA (California) — California residents may request disclosure of data sold or shared and opt out of such sharing.

To exercise any right, email info@fourlinesagency.com. We will respond within 30 days.

We retain personal data for as long as necessary to deliver services, comply with legal obligations, and resolve disputes. Account data is retained for the duration of the customer relationship plus 3 years. Billing records are retained for 7 years per accounting requirements.

We implement technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

Questions or complaints about this policy: info@fourlinesagency.com. If you are in the EU/UK and believe we have not handled your data correctly, you may lodge a complaint with your local supervisory authority.